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FAQs

Which credit cards do you accept?
Can I cancel my order?
I canceled or returned my order but I haven't received a refund yet. How long do refunds take?
Can I return an item that is damaged, defective, or I just don't want?
What happens if the item I ordered is not available?
Why was I charged sales tax on my purchase?
How long will it take to receive my order?
Can I have an order shipped to my P.O. Box?
Can I ship my order to a different address?
How are shipping charges calculated?


Shopping FAQs

Which credit cards do you accept?
Visa and Mastercard cards are accepted, as well as debit cards which bear the Visa or Mastercard logo.
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Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.
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I canceled or returned my order but I haven't received a refund yet. How long do refunds take?
We submit all requests for refunds within 48 hours of receipt of the returned merchandise or canceled order; however, please allow 21-25 business days processing time for you to receive your refund. If a credit is issued to your card, you should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. We also reserve the right to send you a check for your refund.
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Can I return an item that is damaged, defective, or I just don't want?
If your item arrives damaged or defective, please call us right away so we can get your order filled properly. If there is a problem while it is under warranty, please call us right away so we can begin processing your warranty claim.

The Comfort Clocks, eCrystals and/or BioElectric Shields come with a 90-day trial and money back guarantee. If, after 80 days of the 90-day trial period, you are not completely satisfied, call us to get an RMA number. Then be sure to insure and return the product in new condition in its original packaging for a full refund of the product cost for full retail price purchases. For items purchased at a discount (i.e., less than full retail), or orders canceled, there will be a 15% restocking/processing fee on returns.

Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. To avoid a restocking charge on orders purchased at full retail, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 90 days. The value of missing accessories will be deducted from the credit amount of a return.

NOTE: The full money back guarantee on the product cost for items returned applies only to the first order. There is a 15% restocking fee on any subsequent items purchased and then returned within the 90-day money back guarantee period. There is no money-back guarantee beyond the 90-day period.

Special order merchandise are not returnable. Refurbished merchandise can only be returned if damaged or defective. Certain merchandise may require manufacturer service first before return is allowed.
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What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
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Why was I charged sales tax on my purchase?
State tax is applied to an item if Advanced Living Technology or the shipping vendor conducts business in the shipping address state.
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Shipping FAQs

How long will it take to receive my order?
The standard shipping time for orders shipped via UPS ground is 5-10 days, and promotional items should ship in 4-7 days. Most smaller items are shipped by USPS 1st class or Priority Mail within 48 hours of receipt of the order.
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Can I have an order shipped to my P.O. Box?
Yes.
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Can I ship my order to a different address?
Yes! When you place your order you will have an option to have your order sent to a different address from the billing address.
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How are shipping charges calculated?
Shipping charges vary according to product type and destination.

Because we do not warehouse some of our items, your order can be shipped directly from one of our authorized vendors across the country. The individual vendors ultimately determine the method of product shipment. Therefore, we are not able to reduce shipping charges for any reason.

Most products are shipped via UPS (because they offer package insurance and excellent tracking software) or by USPS. Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.
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